Policies &
Terms and Conditions
Policies
Sarah Newcomer MFT LLC is fully committed to conducting all activities in strict conformance with NBCC. Sarah Newcomer MFT LLC comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the CE Provider.
Confidentiality of Participant Information:
Sarah Newcomer MFT LLC will protect participant information received during registration, such as name, address, telephone number, email address, and financial information.
Grievance Procedure:
While Sarah Newcomer MFT LLC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the continuing education staff which require intervention and/or action on the part of CE Business Name. This procedural description serves as a guideline for handling such grievances.
If a participant or potential participant would like to express a concern about Sarah Newcomer MFT LLC or a continuing education program provided by Sarah Newcomer MFT LLC, the individual may contact the CE Provider by email at admin@thesystemictherapyinstitute.com. Although we do not guarantee a particular outcome, Sarah Newcomer MFT LLC will consider the complaint, make any necessary decisions, and respond within a reasonable time.
If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. Sarah Newcomer MFT LLC will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. If the CE Provider is also the presenter, please send the complaint to alternate contact person if the grievance is about you.
If the grievance concerns a live workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Provider will mediate and will be the final arbitrator. If the participant requests action, the CE Provider will consider the complaint, make any necessary decisions, and respond within a reasonable time.
If the grievance concerns Systemic Therapy Institute in a specific regard, please contact the CE Provider to resolve.
Confidentiality:
All possible care will be taken to uphold the confidentiality of the complainant. The Advisory Board will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible.
Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Owner & Training Development Officer. All applicable written complaints/grievances and the CE Program’s written response to the complaints/grievances are also reported to Approving Organization NBCC
Please contact the CE Provider to submit a complaint or if you have additional questions.
Fees, Refunds, and Cancellation
Webinar/ On-demand courses: Due to the digital nature of on-demand courses, refunds are not available
If you are unable to access the webinar/on-demand course due to internet issues, refunds are not available.
Disclosure or Use of Client Information in a CE Program.
Client information must not be disclosed by a presenter or participant unless proper informed consent has been obtained for use in a continuing education program. Composites of real-life case examples are commonly used in continuing education programs to provide examples or facilitate role plays or discussion while maintaining confidentiality.
ADA accommodations
ADA accommodations will be made in accordance with the law; please indicate your special needs when you register by sending an email to email address.